When meeting a patient outside the work environment, it is necessary:
Say hello.
Welcome, kindness, attentiveness, non-verbal
openness.
If the patient begins to talk obsessively about problems associated with
health, it is worth it to stop gently and say that it is necessary
discuss at the reception.
In communication, you need to monitor your facial expressions and gestures:
eliminate excessive gestures and ambiguous facial expressions
(rolling eyes, facial expressions showing disrespect for emotions and
feelings of the patient).
Remember your professional role.
The medical worker must say goodbye to the patient in a polite manner
form.
Объяснение:
During the performance of their duties, medical
the employee must understand that the sole purpose of their implementation is
the provision of medical care or services necessary for the patient. therefore
unacceptable:
1. Ignoring patient questions.
2. Ignoring the presence of the patient.
3. Commenting on your workload or temporary
reception restrictions.
4. Showing emotions about your own well-being
and the effect on him of the presence of the patient.
5. Comment on the actions of other specialists and medical
workers, even if any flaw is obvious.
6. Raise your voice.
7. Comment on the patient’s appearance, its characterological
features.
8. Leaving the patient in the office alone, without sufficient
for good reason.
9. Interruption of the reception for personal reasons of a medical worker,
in case of emergency - apologize.
10. Using the patient as an assistant in the delivery process
medical assistance is not permitted in any case (e.g.
calling a patient from the queue by another patient, searching for information in
folders of test results, etc.)
11. Discussion with the patient of his colleagues, an indication of errors in
treatment and incompetence of other specialists.
12. Solving personal issues of the patient.
13. When meeting a patient, it is necessary:
Introduce yourself.
Find out the name of the patient.
You should talk with the patient, looking at him, in a pleasant voice, in
calm manner with the following rules:
In a conversation it is necessary to ask questions correctly, briefly and specifically.
The principles of goodwill must be used,
attentiveness, non-verbal openness (do not sit
arms crossed on the chest, it is desirable to smile).
Listen to the answers to the end.
Provide information necessary for the patient, as part of the job
duties in the form most accessible to the patient, taking into account his
age and intellectual characteristics.
exclude excessive gestures and facial expressions showing
disrespect for the emotions and feelings of the patient (rolling eyes, etc.).
Recommendations should be made in a patient-friendly manner, avoiding
specialized and incomprehensible words for him.
If the patient "goes away" during communication, gently stop,
focusing on the important.
The medical worker must say goodbye to the patient as much as possible
polite form. Access to a patient of any age is permissible only
in a polite manner.
Concluding the reception, it is necessary to ask the patient whether
he still has questions, if so, then answer them.
When meeting a patient outside the work environment, it is necessary:
Say hello.
Welcome, kindness, attentiveness, non-verbal
openness.
If the patient begins to talk obsessively about problems associated with
health, it is worth it to stop gently and say that it is necessary
discuss at the reception.
In communication, you need to monitor your facial expressions and gestures:
eliminate excessive gestures and ambiguous facial expressions
(rolling eyes, facial expressions showing disrespect for emotions and
feelings of the patient).
Remember your professional role.
The medical worker must say goodbye to the patient in a polite manner
form.
Объяснение:
During the performance of their duties, medical
the employee must understand that the sole purpose of their implementation is
the provision of medical care or services necessary for the patient. therefore
unacceptable:
1. Ignoring patient questions.
2. Ignoring the presence of the patient.
3. Commenting on your workload or temporary
reception restrictions.
4. Showing emotions about your own well-being
and the effect on him of the presence of the patient.
5. Comment on the actions of other specialists and medical
workers, even if any flaw is obvious.
6. Raise your voice.
7. Comment on the patient’s appearance, its characterological
features.
8. Leaving the patient in the office alone, without sufficient
for good reason.
9. Interruption of the reception for personal reasons of a medical worker,
in case of emergency - apologize.
10. Using the patient as an assistant in the delivery process
medical assistance is not permitted in any case (e.g.
calling a patient from the queue by another patient, searching for information in
folders of test results, etc.)
11. Discussion with the patient of his colleagues, an indication of errors in
treatment and incompetence of other specialists.
12. Solving personal issues of the patient.
13. When meeting a patient, it is necessary:
Introduce yourself.
Find out the name of the patient.
You should talk with the patient, looking at him, in a pleasant voice, in
calm manner with the following rules:
In a conversation it is necessary to ask questions correctly, briefly and specifically.
The principles of goodwill must be used,
attentiveness, non-verbal openness (do not sit
arms crossed on the chest, it is desirable to smile).
Listen to the answers to the end.
Provide information necessary for the patient, as part of the job
duties in the form most accessible to the patient, taking into account his
age and intellectual characteristics.
In communication, you need to monitor your facial expressions and gestures:
exclude excessive gestures and facial expressions showing
disrespect for the emotions and feelings of the patient (rolling eyes, etc.).
Recommendations should be made in a patient-friendly manner, avoiding
specialized and incomprehensible words for him.
If the patient "goes away" during communication, gently stop,
focusing on the important.
Remember your professional role.
The medical worker must say goodbye to the patient as much as possible
polite form. Access to a patient of any age is permissible only
in a polite manner.
Concluding the reception, it is necessary to ask the patient whether
he still has questions, if so, then answer them.