2 Read Stefani's email again. Put the information
she writes about in order.
explain the problem
• open email and say thanks for Pete's news 1
. write about who she has spoken to about it
• describe how she feels and why
ask for advice and close email
• give news and explain her plans
Useful language
Introducing news and explaining things
We can use different phrases to introduce what we want to say.
• My news is (that) ..
. ... the idea is (that) ...​

Charity is quite popular nowadays. People have become more open and kind-hearted. On the whole, charity means voluntary giving of help to those who are in need. Charitable giving can include the act of giving money, goods, time, attention and kindness to the unfortunate. Most forms of charity mean providing basic items of necessity, such as food, water, clothing, shelter, healthcare and else. There are so many charitable organizations in the world today. They allow people to donate either directly or online, through websites. Charitable organizations also include orphanages, food banks, religious institutes and hospitals for the poor. Donating things you don’t use anymore is one of the forms of charity. Not everyone is lucky enough to have lots of toys or warm clothes for winter. Sometimes people simply can’t find the job to earn enough money. Others are sick, disabled or elderly and can’t get around on their own. These are the cases when charity helps. If everyone made charity a part of their life and helped those who are in need, the world would become a better place to live. Mother Teresa once said: “To truly give charity, you must be free of selfishness!” And, it’s true. The acts of charity come in many different forms. It you have ever helped to plant a garden or gave your jar of coins to someone who needs it more than you, then you already know what charity is. However, true charity doesn’t only mean giving out money and unwanted items to others. True charity starts with a kind word given by you to someone on a bad day, with a sincere smile and with love.

1 I have every intention of complaining, (intend)

I fully intend to complain

2 Send them the samples they requested - don't forget, will you? (remember)

Please remember to send them the samples

3 We will provide a 24 hour-a-day-hot line, (undertake)

We (will) undertake to provide a 24 hour-a-day-hot line

4 I anticipate receiving an answer soon, (expect)

  I expect to receive an answer soon

5 If you like we can send a replacement, (offered)

They have offered to send a replacement

6 She should have told them of the potential problem, (neglected)

She neglected to tell them of the potential problem

7 I'm not sure, but I think there is a bug in the program, (appears)

There appears to be a bug in the program

8 She says she has the necessary authority, (claims)

She claims to have the necessary authority