B.complete the text about complaining about goods and services using words from the box.
refund/ solution/ sympathetic/ communicate/ dissatisfied/ temper/ apologize/ deal/ delivery/ make refund
before you ( complaint it's important that you are absolutely clear about why you are unhappy. perhaps you are ( with the way you were treated, you've bought a product which was faulty, or a (3) late. you also need to be clear in your mind about what you want to achieve by complaining. is it enough for someone to (4) the problem, or are you expecting a full (5) the money you spent? when you do complain, make sure you are speaking to the right person in the organization to ( the problem.make an effort to (
clearly and calmly. try not to lose your ( this may result in the other person being unhelpful. if you are not successful the first time, keep trying. you may need to speak to several different people before you can agree on a (. if the listener has been (10) you feel that they have resolved the complaint in a way that is acceptable to your remember to thank them for their help.
c. complete sentences with the correct form of the verb in brackets. (6 points)
i we / to go) on a tramp last summer.
2 what / to do) when your come) home yesterday
3 / to have) supper at nine o'clock yesterday?
4 не / to go) to the shop yesterday,
5 nick go) to bed at ten o'clock yesterday.
6 rick sleep) at eleven o'clock yesterday.
Answer. If any further assistant is needed I would be glad to redo the work.
Объяснение:
A. 1 make refund? (it looks like there must be something else mentioned in the box).
2 dissatisfied
3 delivery
4 apologize
5 refund
6 deal
7 communicate
8 temper
9 solution
10 sympathetic
B. 1. We did not go on a tramp last summer.
2 What were you doing when your sister came home yesterday ?
3 Were you having supper at nine o'clock yesterday?
4 Не did not go to the shop yesterday.
5 Nick went to bed at ten o'clock yesterday.
6 Rick was sleeping at eleven o'clock yesterday.