Before flying to Wellington, the capital of New Zealand, you book a helicopter flight over the city. However, when you get there, you are told that the flight has been cancelled because of poor weather conditions, and you won’t get your money back. Not only that, but you took a four-hour bus journey to get to the heliport, and the company didn’t contact you to tell you about the cancellation, or put any information on their website. Write a letter of complaint to the company.
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