So am i, i can’t, do you know if, can i help, can you tell me, could you hold on, can i ask conversation 1 a: good morning. ( you? b: yes, could i speak to jenny cooper, please? a: certainly, ( who’s calling? b: yes, it’s her brother. a: ok. ( conversation 2 a: hi jen! are you doing anything tonight? b: sorry david, but i’m really busy at the moment. a: ( but you have to relax sometimes. b: look, you can take time off because you work for yourself, but ( a: come on, jen. conversation 3 a: excuse me! b: yes? a: ( when the film starts? b: eight o’clock. a: great. ( there are any tickets left? b: i’ll just have a look. a: thanks.

A: Good morning. (34)Can I help you?

B: Yes, could I speak to Jenny Cooper, please?

A: Certainly, (35)can I ask who’s calling?

B: Yes, it’s her brother.

A: OK. (36)Could you hold on?

Conversation 2

A: Hi Jen! Are you doing anything tonight?

B: Sorry David, but I’m really busy at the moment.

A: (37)So am I, but you have to relax sometimes.

B: Look, you can take time off because you work for yourself, but (38)I can’t.

A: Come on, Jen.

Conversation 3

A: Excuse me!

B: Yes?

A: (39)Can you tell me when the film starts?

B: Eight o’clock.

A: Great. (40)Do you know if there are any tickets left?

B: I’ll just have a look.

A: Thanks.