Выберите подходящий по смыслу вариант ответа. 1. Every plant or factory gives the … for its goods.
a) recognition
b) quality assurance
c) impact
2. The Japanese … the philosophy and ideas of W. Edwards Deming.
a) demonstrated
b) adopted
c) proclaimed
3. Thanks to our high quality products we … our competitive position in the Russian retail market.
a) produce
b) maintain
c) stock
4. The … increase when workers participate in production decisions and know the latest information.
a) benefit
b) recognition
c) productivity
5. The manager … , that our company was going to improve product quality.
a) emphasized
b) adopted
c) took up
6. This plant … a great number of electrical machines for our production.
a) stocks
b) impacts
c) regards
7. … is much lower than the sale price.
a) Production decision
b) Production cost
c) Benefits
8. We have to get this … to continue our goods production.
a) TQM
b) decision
c) quality certification
9. ISO 9000 provides a set of … for a quality management.
a) goals
b) benefits
c) requirements
10. Unfortunately, not all producers are interested in manufacturing
… products.
a) quality
b) stock
c) high price
11. The … of every service organization is the customer satisfaction.
a) cornerstone
b) goal
c) impact
12. If we want to maintain our … , we have to reduce the prices for our goods.
a) competitive positions
b) public sector
c) production decision
13. Consumers have a right to return the goods for replacement or …
a) satisfy
b) refund
c) complain
14. We asked to deliver five computer tables, but two of them are …
a) provided
b) received
c) lacked
15. To … these business relationships we have to … the quality of our goods and services.
a) enhance, lower
b) proclaim, lower
c) maintain, improve
16. TQM should be … by all countries to protect the consumer rights.
a) adopted
b) impacted
c) produced
17. Customers must hurry: … of our high quality products are limited.
a) stocks
b) benefit
c) productivity
1a
2c
3b
4a
5c
6c
7a
8b
9b
10a
11b
12a
13c
14b
15a
16c
17a